CONFIDENTIALITY POLICY

CONFIDENTIALITY POLICY

INTRODUCTION

For personal data protection purposes, Fourvière Hotel, S.A.S FOURVIÈRE HÔTEL LYON-FHL, registered under number 802 731 182, commits to ensuring total transparency as concerns the collection, analysis and processing of personal data from guests.
“Personal data” is all information collected and recorded in a format that enables identifying you as a physical person, either directly (e.g., using your name) or indirectly (e.g., your phone number). Before you send this information to us, we recommend that you read the rest of this document describing our policy to protect the privacy of our guests.
This Confidentiality Policy is an integral part of the General Terms that govern our hotel services. By accepting these General terms, you expressly accept the provisions of this document.
S.A.S FOURVIÈRE HÔTEL LYON-FHL is part of the èhotels-Lyon Group (SAS MISE EN ŒUVRE), which may require processing data for the purposes listed below.

COLLECTION OF PERSONAL DATA

At certain times, we may ask you as a customer of S.A.S FOURVIÈRE HÔTEL LYON-FHL for information about yourself and/or members of your family, such as:
• Contact information (last name, first name, phone number, email address, etc.);
• Personal information (date of birth, nationality, etc;.);
• Information about your children(first name, date of birth, age, etc.);
• Your credit card number (for bank transactions and reservations);
• Your arrival and departure dates;
• Your preferences and centers of interest (smoking or nonsmoking room, preferred floor, type of bed, newspapers you read, your sports and cultural interests, etc.);
• Your questions/comments, during your stay or after a stay in our establishment.
Information collected on individuals under 18 years of age is limited to first name, nationality and date of birth, which may be given to us by an adult only. Please ensure that your children do not send us personal data without your permission (in particular via internet). If this type of transmission occurs, you may contact the hotel directly to have the information removed.
We do not collect sensitive information, such as racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, health information or sexual orientation.
Personal data may be collected for various purposes, in particular:
• Hotel activities:
> Room reservation;
> Registration and payment ;
> Consumption at the hotel bar and restaurant during a stay;
> Requests, claims and/or disputes.
• Participation in marketing programs or activities:
> Contribution to satisfaction surveys;
> Newsletter subscription to receive offers and promotions by email.
• Transmission of information from a third party:
> Channel manager, tours operator, travel agency, OTA, meta search, GDS reservation system, etc.
• Internet activities:
> Connection to the Fourvière Hotel site (IP address, cookies, web trackers) ;
> Forms for online collection(online reservation, questionnaires, S.A.S FOURVIÈRE HÔTEL LYON-FHL pages on the social networks, connection systems like Facebook Login, etc.).

PURPOSE OF PERSONAL DATA PROCESSING

We collect personal data to:
• Meet our obligations to customers;
• Manage room reservations and requests for accommodations;
> Establishment and conservation of legal documents in compliance with accounting standards.
• Manage your stay at the hotel:
> Track your consumption (phone, bar, restaurant, etc.);
> Manage room access;
> Internally manage lists of customers who behaved inappropriately during their stay at the hotel (aggressiveness and incivility, failure to follow the hotel contract, failure to follow security rules, theft, degradation and vandalism or payment issues).
• Improve our hotel service, in particular by:
> Processing your personal data in the context of customer marketing programs, marketing operations and brand promotion and to have better understanding of your needs and wishes;
> Adapting our products and services to meet your requests in an optimal manner;
> Personalizing commercial offers and customer relationship messages to you;
> Informing you of special offers and new services created by our establishment;
• Managing our customer relationship before, during and after a stay;
• Managing our loyalty program;
> Qualifying the customer database;
> Carrying out segmentation operations based on customer booking history and travel habits in view of sending targeted communications;
> Anticipating and planning for future behavior;
> Establishing statistics and commercial scores and making reports;
> Supplying context data to the push tool for offers when a customer visits the hotel’s website or makes a reservation;
> Knowing and generating the preferences of repeat customers and other customers;
> Sending newsletters, promotions and tourist, hotel or service offers or offers of S.A.S FOURVIÈRE HÔTEL LYON-FHL partners or contacting you by phone;
> Managing requests for unsubscribing to newsletters, promotions, tourist offers and satisfaction surveys;
> Taking the right to opposition into account;
> Using a dedicated phone service to look for people present in the hotel in case of a serious incident affecting the site (natural catastrophe, terrorist attack, etc.);
• Grouping analyses and combinations of your data through a trusted third party to determine your centers of interest and customer profile and enable us to send you personalized offers.
• Improving S.A.S FOURVIÈRE HÔTEL LYON-FHL services, in particular:
> Making studies and analyses of questionnaires and customer comments;
> Handling claims;
> Enabling you to benefit from the advantages of our loyalty program.
• Securing and improving your use of the S.A.S FOURVIÈRE HÔTEL LYON-FHL websites, most notably by:
> Improving your browsing experience;
> Implementing security and preventing fraud;
• Complying with legislative provisions in French law.

CONSERVATION OF PERSONAL DATA

Data may be kept only for as long as it is needed for data processing purposes. The minimum conservation period is one year.

THIRD PARTY ACCESS CONDITIONS

Within S.A.S FOURVIÈRE HÔTEL LYON-FHL: To provide you with optimal service, we may share your personal data and provide access to it to authorized personnel, including:
> Hotel staff;
> Booking staff;
> IT services;
> Commercial partners and marketing services;
> Medical services if necessary;
> Legal services if necessary;
> Appropriate individuals in the èhôtels-Lyon Group, for specific personal data categories;
Local authorities: We may be obliged to transmit your information to local authorities if this is required by law in the context of an inquiry and in compliance with local regulations.

RIGHT TO ACCESS, MODIFY AND REMOVE

We recognize your right to access and rectification if you wish to consult, modify or remove information concerning you.
You may exercise this right by contacting the hotel directly.
All requests will be processed as soon as possible and in compliance with applicable law.

RIGHT TO OPPOSE

We guarantee you the right of opposition with respect to your personal information.
The right to oppose is the possibility offered to customers to refuse that their personal information be used for certain purposes mentioned when the data is collected.
You may exercise this right by contacting the hotel directly.
All requests will be processed as soon as possible and in compliance with applicable law.

SECURITY

We commit to ensuring the proper application of security measures related to the processing of our customers’ personal data, in particular to protect this data from non-authorized or illicit processing, loss, destruction, accidental damage or disclosure to non-authorized individuals.
To ensure the security of personal information, we implement the following measures:
• Incremental IT backup on dedicated servers;
+ copy of the backup on NAS
+ copy of this NAS on another NAS
• Physical firewall (Stormshield)
> VPN access via Microsoft authorized according to user /Active Directory for consulting data outside the establishment;
• Dedicated main server for the customer database / software database
> Implementation of an Active Directory system (a system that provides access to files according to user);
> Encrypted Protel software with document access according to user + tracking log for the user’s pathway;
• Secondary server for the TSE system with connection to the Active Directory
> Internal exchange system for emails tied to the Active Directory.

LEGAL NOTICE

In application of the law dated March 11, 1957 (Art. 41), and the intellectual property law dated July 1, 1992, any non-authorized, partial or total reproduction for collective use is strictly prohibited.
The logos, visuals and brands presented on this site are the property of their respective owners.
All rights reserved.